Configuring Campaign Priority

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-campaign-priority-ratio/configuring-campaign-priority.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Five9 campaign priority can be set from 1 to 99 and defaults to 3. Lower numbers mean higher priority, so a priority-1 campaign is dialed before a priority-3 campaign. in context
• Five9 ignores campaign priority when a campaign has only one agent. Large differences in agent counts between campaigns can outweigh priority. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Configuring Campaign Priority. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-campaign-priority

BibTeX

@misc{warmtransfer-five9-doc-campaign-priority,
  title  = {Configuring Campaign Priority},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-campaign-priority},
  note   = {Five9, accessed 2026-09-24}
}