Source note · Five9 routing and campaign model
Five9 ignores campaign priority when a campaign has only one agent. Large differences in agent counts between campaigns can outweigh priority.
Checked 2026-09-24
Priority is ignored if the campaign has only one agent.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configuring Campaign Priority — Five9 · tier 2 current vendor documentation · Configuring Campaign Priority (example of Campaign A with one agent and Campaign B with ten)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-priority-ignored-one-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-priority-ignored-one-agent
BibTeX
@misc{warmtransfer-claim-five9-routing-priority-ignored-one-agent,
title = {Five9 routing and campaign model: source note five9-routing-priority-ignored-one-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-priority-ignored-one-agent},
note = {Source note five9-routing-priority-ignored-one-agent, checked 2026-09-24}
}