Configuring Call Analysis for Outbound and Autodial Campaigns

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-call-analysis.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When Five9 detects an answering machine, it can abandon the call without a message, play a prompt, or run an IVR script (Advanced). in context
• Five9 call analysis defaults to No Call Analysis, which sends every connected call to agents. The other options are Fax Detection Only and Fax and Answering Machine detection. in context
• Five9 voice detection levels are Fast (2 seconds), Normal (4.5 seconds) and Accurate (10 seconds). Five9 says settings from 4.5 to 10 seconds give the best call-analysis results. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Configuring Call Analysis for Outbound and Autodial Campaigns. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-call-analysis

BibTeX

@misc{warmtransfer-five9-doc-call-analysis,
  title  = {Configuring Call Analysis for Outbound and Autodial Campaigns},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-call-analysis},
  note   = {Five9, accessed 2026-09-24}
}