Source note · Five9 routing and campaign model
Five9 voice detection levels are Fast (2 seconds), Normal (4.5 seconds) and Accurate (10 seconds). Five9 says settings from 4.5 to 10 seconds give the best call-analysis results.
Checked 2026-09-24
Setting the Voice Detection Level from 4.5–10 seconds yields the best call analysis results.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configuring Call Analysis for Outbound and Autodial Campaigns — Five9 · tier 2 current vendor documentation · Voice Detection Level
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-voice-detection-levels. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-voice-detection-levels
BibTeX
@misc{warmtransfer-claim-five9-routing-voice-detection-levels,
title = {Five9 routing and campaign model: source note five9-routing-voice-detection-levels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-voice-detection-levels},
note = {Source note five9-routing-voice-detection-levels, checked 2026-09-24}
}