Telecom Decision CRTC 2005-21 - Emergency service obligations for local VoIP service providers

Publisher

Canadian Radio-television and Telecommunications Commission (CRTC); archived by Library and Archives Canada

URL

https://webarchiveweb.wayback.bac-lac.canada.ca/web/2024/https://crtc.gc.ca/eng/archive/2005/dt2005-21.htm

Published

2005-04-04

Updated

unknown

Accessed

2026-10-14

HTTP status

200

License

Government of Canada / CRTC terms; Crown copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• TD 2005-21 requires carriers to obtain the customer's express consent to the 9-1-1 limitations before service commences, using a method approved in TD 2005-15, with notices available in alternative formats on request. in context
• In TD 2005-21 the CRTC uses 'fixed' to mean VoIP services without nomadic capability. in context
• TD 2005-21 directed carriers offering fixed local VoIP with a number native to the customer's PSAP region to provide 9-1-1/E9-1-1 service, where available from the ILEC, within 90 days of the decision, including ALI database provisioning and routing to the correct PSAP. in context
• TD 2005-21 requires carriers to give initial customer notification of any 9-1-1 limitations before service commencement, through channels such as marketing material, terms of service and starter kits. in context
• Under TD 2005-21 the interim nomadic and fixed/non-native VoIP solution must not route 9-1-1 calls to a PSAP that does not serve the caller's location. in context
• TD 2005-21 directed carriers supporting nomadic or fixed/non-native local VoIP to implement within 90 days an interim 9-1-1 solution functionally comparable to Basic 9-1-1 service. in context
• TD 2005-21 requires on-going customer notification of 9-1-1 limitations during service provision, including warning stickers affixed to telephone sets and billing inserts. in context
• CRTC Telecom Decision 2005-21 distinguishes three local VoIP 9-1-1 configurations: fixed with a telephone number native to an exchange in the PSAP region (fixed/native), fixed with a non-native number (fixed/non-native), and nomadic service where the customer does not necessarily call from a fixed address. in context

Cite this source record

APA

WarmTransfer. (2005, April 4). Telecom Decision CRTC 2005-21 - Emergency service obligations for local VoIP service providers. WarmTransfer. https://warmtransfer.net/knowledge/sources/crtc-td-2005-21-voip-911

BibTeX

@misc{warmtransfer-crtc-td-2005-21-voip-911,
  title  = {Telecom Decision CRTC 2005-21 - Emergency service obligations for local VoIP service providers},
  author = {{WarmTransfer}},
  year   = {2005},
  url    = {https://warmtransfer.net/knowledge/sources/crtc-td-2005-21-voip-911},
  note   = {Canadian Radio-television and Telecommunications Commission (CRTC); archived by Library and Archives Canada, accessed 2026-10-14}
}