Webex Contact Center PSTN Decision Tree

Publisher

Cloverhound (Cisco partner blog; author Jon Snipes)

URL

https://blog.cloverhound.com/2022/12/01/webex-contact-center-pstn-decision-tree/

Published

2022-12-01

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

all rights reserved (publisher); no-redistribution; short excerpts and locators only

Source notes citing this source

• A Cisco partner reported that with VPOP the customer is responsible for integrating its own PSTN carrier or CUCM/PBX, and all calls to and from Webex Contact Center traverse the customer's SBCs. field report in context
• A Cisco partner reported in 2022 that a Webex Contact Center tenant could use only one method of PSTN integration. field report in context
• A Cisco partner reported that, as of December 2022, VPOP was the only PSTN method that supported the new RTMS media bridge. field report in context
• A Cisco partner described four VPOP transport options: UDP SIP, SIP over TLS, L2VPN, and Webex Edge Connect. field report in context

Cite this source record

APA

WarmTransfer. (2022, December 1). Webex Contact Center PSTN Decision Tree. WarmTransfer. https://warmtransfer.net/knowledge/sources/cloverhound-blog-wxcc-pstn-decision-tree

BibTeX

@misc{warmtransfer-cloverhound-blog-wxcc-pstn-decision-tree,
  title  = {Webex Contact Center PSTN Decision Tree},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/cloverhound-blog-wxcc-pstn-decision-tree},
  note   = {Cloverhound (Cisco partner blog; author Jon Snipes), accessed 2026-09-24}
}