A Cisco partner reported that with VPOP the customer is responsible for integrating its own PSTN carrier or CUCM/PBX, and all calls to and from Webex Contact Center traverse the customer's SBCs.
field report · Checked 2026-09-24
All calls to and from Webex CC will traverse these SBCs.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- VPOP architecture
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2022-12
- Status
- field report
- Checked
- 2026-09-24
Sources
- Webex Contact Center PSTN Decision Tree — Cloverhound (Cisco partner blog; author Jon Snipes) · tier 6 community and field reports · VPOP Bridge section
Cite this note
APA
WarmTransfer. (2026, September 24). Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-fp-customer-owns-carrier. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-fp-customer-owns-carrier
BibTeX
@misc{warmtransfer-claim-webex-cc-vpop-lifecycle-fp-customer-owns-carrier,
title = {Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-fp-customer-owns-carrier},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-fp-customer-owns-carrier},
note = {Source note webex-cc-vpop-lifecycle-fp-customer-owns-carrier, checked 2026-09-24}
}