Source record · tier 5 independent technical research

Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies)

Publisher: Cloverhound
URL: https://blog.cloverhound.com/2022/03/08/open-closed-and-holiday-schedules-in-webex-contact-center-routing-strategies/
Published: 2022-03-08
Updated: unknown
Accessed: 2026-09-23
HTTP status: 200
License: Cloverhound blog; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Practitioners using the legacy model handled holidays with Global Routing Overrides, because routing strategies other than the default could not overlap. field report in context

Cite this source record

APA

WarmTransfer. (2022, March 8). Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies). WarmTransfer. https://warmtransfer.net/knowledge/sources/cloverhound-blog-wxcc-open-closed-holiday

BibTeX

@misc{warmtransfer-cloverhound-blog-wxcc-open-closed-holiday,
  title  = {Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies)},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/cloverhound-blog-wxcc-open-closed-holiday},
  note   = {Cloverhound, accessed 2026-09-23}
}