Practitioners using the legacy model handled holidays with Global Routing Overrides, because routing strategies other than the default could not overlap.
field report · Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing-strategies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- legacy routing-strategy model circa 2022
- Status
- field report
- Checked
- 2026-09-23
Sources
- Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies) — Cloverhound · tier 5 independent technical research · Article body; holiday section after the Friday early-close example
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-rs-field-holidays. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-rs-field-holidays
BibTeX
@misc{warmtransfer-claim-webex-cc-business-hours-holidays-rs-field-holidays,
title = {Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-rs-field-holidays},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-rs-field-holidays},
note = {Source note webex-cc-business-hours-holidays-rs-field-holidays, checked 2026-09-23}
}