Optimization for Microsoft Teams

Publisher

Citrix

URL

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.html

Published

2025-09-15

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Citrix documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Citrix says 'Citrix HDX Not Connected' in Teams means the Citrix API loaded but an error occurred in the VDA services or Citrix Workspace app; no legend at all means Teams failed to load the Citrix API. in context
• With Citrix's WebRTC-based Teams optimization, a successful redirection shows 'Citrix HDX Optimized' under About > Version in Teams. in context
• In Citrix's WebRTC-based Teams optimization, HdxRtcEngine.exe on the endpoint's Citrix Workspace app processes the media, and media flows between the endpoint and peers or conference servers rather than through the VDA. in context
• The Citrix 'Microsoft Teams redirection' policy is on by default. in context
• For Citrix-optimized Teams, if UDP is blocked between the endpoint and Microsoft 365 TURN servers, the endpoint media engine falls back to TCP/TLS 443, and ICE failures can cause one-way audio or call setup failures. in context

Cite this source record

APA

WarmTransfer. (2025, September 15). Optimization for Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/citrix-docs-cvad-opt-ms-teams

BibTeX

@misc{warmtransfer-citrix-docs-cvad-opt-ms-teams,
  title  = {Optimization for Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/citrix-docs-cvad-opt-ms-teams},
  note   = {Citrix, accessed 2026-10-02}
}