In Citrix's WebRTC-based Teams optimization, HdxRtcEngine.exe on the endpoint's Citrix Workspace app processes the media, and media flows between the endpoint and peers or conference servers rather than through the VDA.
Checked 2026-10-02
- Vendor
- Citrix
- Product
- Citrix Virtual Apps
- Subsystem
- HDX optimization for Microsoft Teams
- Deployment
- vdi
- Region
- not restricted
- Release range
- WebRTC-based optimization
- Checked
- 2026-10-02
Sources
- Optimization for Microsoft Teams — Citrix · tier 2 current vendor documentation · How it works / architecture section (heading as reported by summariser)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-citrix-hdxrtcengine. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-citrix-hdxrtcengine
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-citrix-hdxrtcengine,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-citrix-hdxrtcengine},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-citrix-hdxrtcengine},
note = {Source note vdi-softphone-troubleshooting-citrix-hdxrtcengine, checked 2026-10-02}
}