Reporting Concepts Guide for Webex Contact Center Enterprise - Short Calls, Abandoned Calls, and Overflow Calls

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/WebexCCE/End_User_Guides/Guide/wxcce_b_reporting-concepts-guide/wxcce_m_short-abandoned-overflow-calls.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Webex Contact Center Enterprise, calls that abandon before the Abandon Call Wait Time threshold update RouterCallsOffered but not CallsAbandon. in context
• In Webex Contact Center Enterprise, administrators can choose whether abandoned calls affect service level negatively, positively, or not at all. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Reporting Concepts Guide for Webex Contact Center Enterprise - Short Calls, Abandoned Calls, and Overflow Calls. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-wxcce-reporting-concepts-short-abandoned

BibTeX

@misc{warmtransfer-cisco-wxcce-reporting-concepts-short-abandoned,
  title  = {Reporting Concepts Guide for Webex Contact Center Enterprise - Short Calls, Abandoned Calls, and Overflow Calls},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-wxcce-reporting-concepts-short-abandoned},
  note   = {Cisco Systems, accessed 2026-10-01}
}