In Webex Contact Center Enterprise, calls that abandon before the Abandon Call Wait Time threshold update RouterCallsOffered but not CallsAbandon.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center Enterprise
- Subsystem
- Reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Reporting Concepts Guide for Webex Contact Center Enterprise - Short Calls, Abandoned Calls, and Overflow Calls — Cisco Systems · tier 2 current vendor documentation · How Abandoned Short Calls Affect Reporting
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-wxcce-short-abandon. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-wxcce-short-abandon
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-wxcce-short-abandon,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-wxcce-short-abandon},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-wxcce-short-abandon},
note = {Source note wxcc-reporting-discrepancies-wxcce-short-abandon, checked 2026-10-01}
}