Cisco Unified Contact Center Express Features Guide, Release 15.0 - Smart Licensing

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/features/guide/uccx_b_1501_features-guide/uccx_m_1501_smart-licensing.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Under Flex licensing, the Standard agent license covers inbound voice and outbound direct preview, and Premium adds chat, email and progressive and predictive outbound. in context
• An agent's license consumption depends on the skills configured for them and on their Finesse desktop sign-in status. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Features Guide, Release 15.0 - Smart Licensing. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-features-smart-licensing

BibTeX

@misc{warmtransfer-cisco-uccx-1501-features-smart-licensing,
  title  = {Cisco Unified Contact Center Express Features Guide, Release 15.0 - Smart Licensing},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-features-smart-licensing},
  note   = {Cisco Systems, accessed 2026-09-30}
}