An agent's license consumption depends on the skills configured for them and on their Finesse desktop sign-in status.
Checked 2026-09-30
License consumption for an agent is computed as per the skills that are configured and log in status into the Finesse desktop.
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- licensing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Features Guide, Release 15.0 - Smart Licensing — Cisco Systems · tier 2 current vendor documentation · Smart Licensing, license consumption
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-license-consumed-login. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-license-consumed-login
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-license-consumed-login,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-license-consumed-login},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-license-consumed-login},
note = {Source note uccx-inbound-queue-setup-license-consumed-login, checked 2026-09-30}
}