Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Provision Checklist

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/maintain_and_operate/guide/uccx_b_1501_admin-and-operations-guide/uccx_m_1501_unified-ccx-provision-checklist.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The UCCX 15.0 provision checklist orders the work as: configure Unified CM users who will be agents, provision the Unified CM Telephony subsystem, provision the RmCm provider, create resource groups, create skills, assign agents to resource groups and skills, create CSQs, optionally configure agent-based routing, then configure teams. in context
• The RmCm provider must be provisioned for the RmCm subsystem to be in service. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Provision Checklist. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-provision-checklist

BibTeX

@misc{warmtransfer-cisco-uccx-1501-aog-provision-checklist,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Provision Checklist},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-provision-checklist},
  note   = {Cisco Systems, accessed 2026-09-30}
}