The UCCX 15.0 provision checklist orders the work as: configure Unified CM users who will be agents, provision the Unified CM Telephony subsystem, provision the RmCm provider, create resource groups, create skills, assign agents to resource groups and skills, create CSQs, optionally configure agent-based routing, then configure teams.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- provisioning
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Unified CCX Provision Checklist — Cisco Systems · tier 2 current vendor documentation · Unified CCX Provision Checklist, checklist table
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-checklist-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-checklist-order
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-checklist-order,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-checklist-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-checklist-order},
note = {Source note uccx-inbound-queue-setup-checklist-order, checked 2026-09-30}
}