Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Cisco Applications Configuration

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/maintain_and_operate/guide/uccx_b_1251su3_admin-and-operations-guide/uccx_b_12_5_2admin-and-operations-guide_chapter_0110.html

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Unified CCX an application is the configured object through which the system interacts with contacts and performs its functions. in context
• A Unified CM Telephony trigger responds to calls arriving on a specific route point by selecting telephony and media resources and invoking an application script. in context
• A Unified CCX HTTP trigger is the relative URL a user enters into a browser to start an application, so not every UCCX trigger is telephony-bound. in context
• In Unified CCX a trigger is a specified signal that invokes an application script in response to an incoming contact. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Cisco Applications Configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1251su3-applications-config

BibTeX

@misc{warmtransfer-cisco-uccx-1251su3-applications-config,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Cisco Applications Configuration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1251su3-applications-config},
  note   = {Cisco Systems, accessed 2026-09-22}
}