Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0(1) - Cisco Applications Configuration

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_0110.html

Published

2019-01-10

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Unified CCX 12.0(1), the Default Script field is available only for the Cisco Script Application type. in context
• In Unified CCX 12.0(1), the Default Script of a Cisco Script Application executes when an error occurs with the configured script application that causes it to abort. in context
• In Unified CCX 12.0(1), if no Default Script is defined for a Cisco Script Application, the internal system default is executed. in context
• A caller hearing the default or system-default treatment instead of the designed call flow most likely indicates the application script aborted on an unhandled error, so the MIVR log at the time of the call is the first place to look. inferred in context

Cite this source record

APA

WarmTransfer. (2019, January 10). Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0(1) - Cisco Applications Configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-120-aog-cisco-applications-config

BibTeX

@misc{warmtransfer-cisco-uccx-120-aog-cisco-applications-config,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0(1) - Cisco Applications Configuration},
  author = {{WarmTransfer}},
  year   = {2019},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-120-aog-cisco-applications-config},
  note   = {Cisco Systems, accessed 2026-10-02}
}