Source note · Troubleshooting Unified CCX scripts and call flows
A caller hearing the default or system-default treatment instead of the designed call flow most likely indicates the application script aborted on an unhandled error, so the MIVR log at the time of the call is the first place to look.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Application Management
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.0(1) through 15.0
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0(1) - Cisco Applications Configuration — Cisco Systems · tier 2 current vendor documentation · Add New Cisco Script Application > Default Script (combined with MIVR log guidance in cisco-technote-212078-uccx-cli-log-collection)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-inf-default-means-abort. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-inf-default-means-abort
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-inf-default-means-abort,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-inf-default-means-abort},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-inf-default-means-abort},
note = {Source note uccx-script-troubleshooting-inf-default-means-abort, checked 2026-10-02}
}