Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Enterprise Solutions Overview

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1501/rcct_m_contact-center-enterprise-solutions-overview_15_0.html

Published

2025-03-15

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Call Studio is the service creation environment (script editor) for Unified CVP VXML Server applications. in context
• The UCCE 15.0(1) design guide lists both Cisco TDM voice gateways and Cisco Unified Border Element (CUBE) as gateways, and says virtual CUBE is supported on VMware ESXi. in context
• The UCCE 15.0(1) Solution Design Guide describes the IVR service, which creates the VXML pages for Unified CVP micro-applications, as now part of the VXML Server. disputed in context
• The Unified CVP Operations Console Server provides browser-based administration and configuration for all Unified CVP product components. in context
• Within Unified CCE, Unified CVP provides prompting, collecting, queuing and call control services and integrates tightly with Unified CCE for application control. in context
• The Call Server's SIP service accepts SIP INVITEs from ingress voice gateways and typically directs those calls to an available voice browser port. in context
• In Unified CCE and Packaged CCE 15.0(1), Cisco Virtualized Voice Browser (VVB) is the platform that interprets VXML documents. in context

Cite this source record

APA

WarmTransfer. (2025, March 15). Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Enterprise Solutions Overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-sdg-solutions-overview

BibTeX

@misc{warmtransfer-cisco-ucce-1501-sdg-solutions-overview,
  title  = {Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Enterprise Solutions Overview},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-sdg-solutions-overview},
  note   = {Cisco Systems, accessed 2026-09-24}
}