An agent can be a member of skill groups or precision queues in up to three media routing domains, for example voice, email and chat.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- multichannel
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Enterprise Solutions Overview — Cisco Systems · tier 2 current vendor documentation · Contact Center Enterprise Solutions Overview, Integrated Features
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-agent-multi-mrd. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-agent-multi-mrd
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-agent-multi-mrd,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-agent-multi-mrd},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-agent-multi-mrd},
note = {Source note ucce-precision-routing-setup-agent-multi-mrd, checked 2026-10-01}
}