Administration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1): Precision Queues

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/administration/guide/ucce_b_150_administration-guide-for-cisco-unified-contact-center-enterprise/ucce_m_150_precision-queues.html

Published

2026-07-31

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Unified CCE precision queues use boolean attributes compared with equality operators and proficiency attributes compared with relational operators. in context
• Unified CCE scripts queue to precision queues with a Precision Queue node whose priority is 1 to 20 (default 5), and the lowest priority number is routed first. in context
• A Unified CCE precision queue has one to ten steps, each with up to ten terms per expression, an optional wait time and an optional Consider If formula. in context

Cite this source record

APA

WarmTransfer. (2026, July 31). Administration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1): Precision Queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-admin-precision-queues

BibTeX

@misc{warmtransfer-cisco-ucce-1501-admin-precision-queues,
  title  = {Administration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1): Precision Queues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-admin-precision-queues},
  note   = {Cisco Systems, accessed 2026-09-30}
}