Administration Guide for Cisco Unified Contact Center Enterprise Release 12.6(2) - Precision Queues

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/administration/guide/administration-guide-for-cisco-unified-contact-center-enterprise-release-1262/ucce_m_precision-queues.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Consider If expression cannot be added to the last step of a precision queue. in context
• In release 12.6(2), deleting a precision queue referenced dynamically is allowed and calls queued against it are default routed. disputed in context
• A precision queue's media routing domain defaults to Cisco_Voice when not set. in context
• A precision queue that is referenced statically in any version of a saved script cannot be deleted. in context
• In release 12.6(2) a precision queue name is up to 32 alphanumeric characters and underscores and is case-sensitive. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Administration Guide for Cisco Unified Contact Center Enterprise Release 12.6(2) - Precision Queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1262-admin-precision-queues

BibTeX

@misc{warmtransfer-cisco-ucce-1262-admin-precision-queues,
  title  = {Administration Guide for Cisco Unified Contact Center Enterprise Release 12.6(2) - Precision Queues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1262-admin-precision-queues},
  note   = {Cisco Systems, accessed 2026-10-01}
}