Cisco Webex Engage Offer Disclosure

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/cisco-webex-engage-offer-disclosure.pdf

Published

2025-09-01

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Webex Engage disclosure contains no artificial intelligence section and no generative and agentic AI table. fact in context
• The Webex Engage disclosure names 5 subprocessors: Amazon Web Services Mailgun Sendgrid Maxmind and Meta. fact in context
• Webex Engage user generated data covering messages, chats, uploaded media and social posts is retained between 1 and 18 months live and up to a further 24 months in archive, based on the chosen configuration. disputed in context
• Webex Engage audit records are retained for 90 days while active and deleted after 7 days on termination. fact in context
• The Webex Engage disclosure points customers to the Trust Portal for certifications, some of which require a non-disclosure agreement, rather than naming them inline as both contact centre disclosures do. fact in context
• Webex Engage events data and telemetry data are each retained 6 months live and 2 years in archive while active, with primary database data deleted immediately on request and archive data after 7 days. fact in context
• Webex Engage collects geolocation only on the live chat channel and only if the customer selects it, and collects gender and profile photograph only through the Facebook channel and only where the individual has not disabled it in Facebook. fact in context
• The Webex Engage offer disclosure contains no artificial intelligence section and no table of generative or agentic features, unlike both Webex Contact Center disclosures. inference in context
• Webex Engage registration data is retained indefinitely until a deletion request is received, and on request is obfuscated, pushed to archive, and deleted after 7 days. fact in context
• Webex Engage host and usage data covering end user network address, geolocation, log files and session identifier is retained for 180 days from the end of a session. fact in context

Cite this source record

APA

WarmTransfer. (2025, September 1). Cisco Webex Engage Offer Disclosure. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-webex-engage-offer-disclosure

BibTeX

@misc{warmtransfer-cisco-trustportal-webex-engage-offer-disclosure,
  title  = {Cisco Webex Engage Offer Disclosure},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-webex-engage-offer-disclosure},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-05}
}