Webex Engage collects geolocation only on the live chat channel and only if the customer selects it, and collects gender and profile photograph only through the Facebook channel and only where the individual has not disabled it in Facebook.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Engage
- Subsystem
- retention deletion and data lifecycle
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Engage Offer Disclosure — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Table 1 footnotes
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center recording and contact data retention: source note wxcc-ret-engage-geolocation-and-facebook-data. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ret-engage-geolocation-and-facebook-data
BibTeX
@misc{warmtransfer-claim-wxcc-ret-engage-geolocation-and-facebook-data,
title = {Webex Contact Center recording and contact data retention: source note wxcc-ret-engage-geolocation-and-facebook-data},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ret-engage-geolocation-and-facebook-data},
note = {Source note wxcc-ret-engage-geolocation-and-facebook-data, checked 2026-09-05}
}