Configure Webex Contact Center Routing with Skill Relaxation

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/webex-contact-center/220441-configure-wxcc-routing-with-skill-relaxa.html

Published

2023-05-09

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Skill relaxation widens the agent pool over time to include less-skilled agents. It lets a contact whose initial requirements match nobody become routable. in context
• Skill relaxation configuration supports multiple sequential steps, each of which can widen the eligible agent pool further as a parked contact approaches its service-level target. in context

Cite this source record

APA

WarmTransfer. (2023, May 9). Configure Webex Contact Center Routing with Skill Relaxation. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-techzone-220441-wxcc-skill-relaxation

BibTeX

@misc{warmtransfer-cisco-techzone-220441-wxcc-skill-relaxation,
  title  = {Configure Webex Contact Center Routing with Skill Relaxation},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-techzone-220441-wxcc-skill-relaxation},
  note   = {Cisco Systems, Inc., accessed 2026-09-04}
}