Source note · Webex Contact Center queues teams and routing strategies
Skill relaxation configuration supports multiple sequential steps, each of which can widen the eligible agent pool further as a parked contact approaches its service-level target.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- documented against the 2023 Control Hub interface
- Checked
- 2026-09-04
Sources
- Configure Webex Contact Center Routing with Skill Relaxation — Cisco Systems, Inc. · tier 2 current vendor documentation · Configure Webex Contact Center Routing with Skill Relaxation > Background
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-relaxation-supports-multiple-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-relaxation-supports-multiple-steps
BibTeX
@misc{warmtransfer-claim-wxcc-rt-skill-relaxation-supports-multiple-steps,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-skill-relaxation-supports-multiple-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-skill-relaxation-supports-multiple-steps},
note = {Source note wxcc-rt-skill-relaxation-supports-multiple-steps, checked 2026-09-04}
}