Troubleshoot CCE Single Sign-On with Identity Service (IdS) Certificate Management

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/222113-troubleshoot-cce-single-sign-on-with-ide.html

Published

2024-07-10

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A mismatch between the secure hash algorithm (SHA-1 or SHA-256) configured on the IdP and on Cisco IdS breaks SSO trust. in context
• The Identity Service Management Nodes page shows publisher and subscriber node status and the SAML certificate expiry date. in context
• Cisco advises running Register and Test SSO again in CCE Administration whenever the SAML certificate changes. in context

Cite this source record

APA

WarmTransfer. (2024, July 10). Troubleshoot CCE Single Sign-On with Identity Service (IdS) Certificate Management. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-222113-cce-sso-ids-certs

BibTeX

@misc{warmtransfer-cisco-technote-222113-cce-sso-ids-certs,
  title  = {Troubleshoot CCE Single Sign-On with Identity Service (IdS) Certificate Management},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-222113-cce-sso-ids-certs},
  note   = {Cisco Systems, accessed 2026-10-02}
}