A mismatch between the secure hash algorithm (SHA-1 or SHA-256) configured on the IdP and on Cisco IdS breaks SSO trust.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Certificate lifecycle
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot CCE Single Sign-On with Identity Service (IdS) Certificate Management — Cisco Systems · tier 2 current vendor documentation · Troubleshoot section (secure hash algorithm)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-hash-mismatch-failure. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-sso-setup-hash-mismatch-failure
BibTeX
@misc{warmtransfer-claim-ucce-sso-setup-hash-mismatch-failure,
title = {Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-hash-mismatch-failure},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-sso-setup-hash-mismatch-failure},
note = {Source note ucce-sso-setup-hash-mismatch-failure, checked 2026-10-02}
}