Configure CUIC Historical Report Gadgets in Cisco Finesse

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/220917-configure-cuic-historical-report-gadgets.html

Published

2023-09-21

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The same Unified CCX 12.5 tech note restarts the Cisco Unified CCX Notification Service, Cisco Finesse Tomcat and the Unified CCX Socket.IO Service after changing the layout, then verifies by signing in to the Finesse desktop and confirming the new tab appears. in context
• A Cisco tech note for Unified CCX 12.5 adds a custom gadget by resetting the 3rdpartygadget user password from the CLI, uploading the gadget XML file by SFTP to /3rdpartygadget/files, and then adding the gadget path inside a new tab in the Finesse desktop layout XML. in context

Cite this source record

APA

WarmTransfer. (2023, September 21). Configure CUIC Historical Report Gadgets in Cisco Finesse. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-220917-cuic-gadgets-finesse

BibTeX

@misc{warmtransfer-cisco-technote-220917-cuic-gadgets-finesse,
  title  = {Configure CUIC Historical Report Gadgets in Cisco Finesse},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-220917-cuic-gadgets-finesse},
  note   = {Cisco Systems, accessed 2026-09-30}
}