Troubleshoot Common UCCX Finesse and CUIC Issues

Publisher

Cisco Systems (TAC technote)

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/217512-troubleshoot-common-uccx-finesse-and-cui.html

Published

2024-06-18

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• On affected UCCX releases, Finesse can fail to sign in agents with 'cannot authenticate with the notification service' after PG failover; restarting Notification Service and Tomcat is the workaround and the fix is defects CSCvc94546 and CSCvb19751. in context

Cite this source record

APA

WarmTransfer. (2024, June 18). Troubleshoot Common UCCX Finesse and CUIC Issues. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-217512-uccx-finesse-cuic

BibTeX

@misc{warmtransfer-cisco-technote-217512-uccx-finesse-cuic,
  title  = {Troubleshoot Common UCCX Finesse and CUIC Issues},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-217512-uccx-finesse-cuic},
  note   = {Cisco Systems (TAC technote), accessed 2026-10-02}
}