Source note · Troubleshooting Cisco Finesse agent sign-in
On affected UCCX releases, Finesse can fail to sign in agents with 'cannot authenticate with the notification service' after PG failover; restarting Notification Service and Tomcat is the workaround and the fix is defects CSCvc94546 and CSCvb19751.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- Finesse Notification Service
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCX releases affected by CSCvc94546 / CSCvb19751
- Checked
- 2026-10-02
Sources
- Troubleshoot Common UCCX Finesse and CUIC Issues — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Problem: Authentication Failure of Finesse Notification Service after PG Failover
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-notif-auth-pg-fo. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-notif-auth-pg-fo
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-uccx-notif-auth-pg-fo,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-uccx-notif-auth-pg-fo},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-uccx-notif-auth-pg-fo},
note = {Source note finesse-login-troubleshooting-uccx-notif-auth-pg-fo, checked 2026-10-02}
}