Troubleshoot Extension Mobility Cross Cluster (EMCC)

Publisher

Cisco

URL

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214535-troubleshoot-extension-mobility-cross-cl.html

Published

2021-04-19

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• After a successful EMCC login the visiting phone downloads its configuration from the home cluster's TFTP server and registers to the home cluster. in context
• For EMCC problems, Cisco TAC asks for Cisco CallManager, Cisco Extension Mobility, Cisco Extension Mobility Application, Cisco TFTP and Cisco Trust Verification Service logs from all nodes of each cluster, plus user ID, phone MAC, phone IP and timestamp. in context
• After a successful EMCC login, the phone unregisters from the visiting cluster and registers to a call-processing node of the home cluster. in context

Cite this source record

APA

WarmTransfer. (2021, April 19). Troubleshoot Extension Mobility Cross Cluster (EMCC). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-214535-troubleshoot-emcc

BibTeX

@misc{warmtransfer-cisco-technote-214535-troubleshoot-emcc,
  title  = {Troubleshoot Extension Mobility Cross Cluster (EMCC)},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-214535-troubleshoot-emcc},
  note   = {Cisco, accessed 2026-09-30}
}