For EMCC problems, Cisco TAC asks for Cisco CallManager, Cisco Extension Mobility, Cisco Extension Mobility Application, Cisco TFTP and Cisco Trust Verification Service logs from all nodes of each cluster, plus user ID, phone MAC, phone IP and timestamp.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- Extension Mobility Cross Cluster
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not release-specific
- Checked
- 2026-10-02
Sources
- Troubleshoot Extension Mobility Cross Cluster (EMCC) — Cisco · tier 2 current vendor documentation · Data to collect
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-emcc-logs-collect. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-emcc-logs-collect
BibTeX
@misc{warmtransfer-claim-cucm-extension-mobility-troubleshooting-emcc-logs-collect,
title = {Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-emcc-logs-collect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-emcc-logs-collect},
note = {Source note cucm-extension-mobility-troubleshooting-emcc-logs-collect, checked 2026-10-02}
}