Logs to be Collected for TAC when High CPU or Memory Issue is Noticed on CUCM

Publisher

Cisco Systems (TAC)

URL

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/213679-logs-to-be-collected-for-tac-when-high-c.html

Published

2018-09-11

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco copyrighted documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco TAC uses the CLI commands show process load, show process using-most cpu, show status and utils diagnose test when investigating high CPU or memory alerts. in context
• For post-incident high CPU or memory analysis, Cisco TAC asks for detailed CallManager traces, Cisco RISDC and Perfmon logs, Cisco AMC service logs, Tomcat and Tomcat Security logs, and Event Viewer application and system logs. in context

Cite this source record

APA

WarmTransfer. (2018, September 11). Logs to be Collected for TAC when High CPU or Memory Issue is Noticed on CUCM. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-213679-high-cpu-logs

BibTeX

@misc{warmtransfer-cisco-technote-213679-high-cpu-logs,
  title  = {Logs to be Collected for TAC when High CPU or Memory Issue is Noticed on CUCM},
  author = {{WarmTransfer}},
  year   = {2018},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-213679-high-cpu-logs},
  note   = {Cisco Systems (TAC), accessed 2026-09-25}
}