Cisco Packaged Contact Center Enterprise Developer Reference, Release 15.0(1) - Precision Queue API

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/Program/guide/pcce_b_cisco_packaged_cce_developer_reference_release_1501/pcce_m_precision-queue-api_1501.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Precision Queue API accepts agentcount=true to include an agent count and attributes=true to include the attribute names used by the queue. in context
• The Precision Queue configuration API is at https://<server>/unifiedconfig/config/precisionqueue and supports create, list, get, update and delete. in context
• In the Precision Queue API the mediaRoutingDomain of a precision queue cannot be updated after creation. in context
• In the Precision Queue API each step can have 1 to 10 terms. disputed in context
• In the 15.0(1) Precision Queue API, deleting a dynamically referenced precision queue is allowed; no new calls are queued to it but it stays operational until queued calls clear. disputed in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Cisco Packaged Contact Center Enterprise Developer Reference, Release 15.0(1) - Precision Queue API. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-pcce-1501-devref-precision-queue-api

BibTeX

@misc{warmtransfer-cisco-pcce-1501-devref-precision-queue-api,
  title  = {Cisco Packaged Contact Center Enterprise Developer Reference, Release 15.0(1) - Precision Queue API},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-pcce-1501-devref-precision-queue-api},
  note   = {Cisco Systems, accessed 2026-10-01}
}