Collect Webex App logs from users in Control Hub

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/article/z84p2bb/Collect-Webex-App-logs-from-users-in-Control-Hub

Published

2026-04-11

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Uploaded Webex App logs are available in Control Hub for the last 30 days. in context
• Control Hub cannot collect logs from a user whose Webex App is offline; the user needs an active internet connection, or can send logs from the app instead. in context
• Admins collect a user's Webex App logs in Control Hub under Troubleshooting > Logs by searching for the user's email address and clicking Collect logs. in context

Cite this source record

APA

WarmTransfer. (2026, April 11). Collect Webex App logs from users in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-z84p2bb-collect-app-logs-control-hub

BibTeX

@misc{warmtransfer-cisco-help-z84p2bb-collect-app-logs-control-hub,
  title  = {Collect Webex App logs from users in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-z84p2bb-collect-app-logs-control-hub},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-10-01}
}