Source note · Troubleshooting calling in the Webex App
Control Hub cannot collect logs from a user whose Webex App is offline; the user needs an active internet connection, or can send logs from the app instead.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Control Hub
- Subsystem
- log collection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Collect Webex App logs from users in Control Hub — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · requirements note before procedure
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-ch-logs-offline-users. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-ch-logs-offline-users
BibTeX
@misc{warmtransfer-claim-webex-app-calling-troubleshooting-ch-logs-offline-users,
title = {Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-ch-logs-offline-users},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-ch-logs-offline-users},
note = {Source note webex-app-calling-troubleshooting-ch-logs-offline-users, checked 2026-10-01}
}