Wrap-Up Code Not Reflecting During Call Completion on Agent Desktop

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/article/WBX9000037397

Published

2025-02-10

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An empty wrap-up code dropdown in Agent Desktop can happen when wrap-up codes were created during an incident or maintenance and not saved correctly; Cisco directs this to TAC. in context

Cite this source record

APA

WarmTransfer. (2025, February 10). Wrap-Up Code Not Reflecting During Call Completion on Agent Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-wbx9000037397-wrap-up-code-blank

BibTeX

@misc{warmtransfer-cisco-help-wbx9000037397-wrap-up-code-blank,
  title  = {Wrap-Up Code Not Reflecting During Call Completion on Agent Desktop},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-wbx9000037397-wrap-up-code-blank},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-10-02}
}