Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
An empty wrap-up code dropdown in Agent Desktop can happen when wrap-up codes were created during an incident or maintenance and not saved correctly; Cisco directs this to TAC.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Wrap-Up Code Not Reflecting During Call Completion on Agent Desktop — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · sections Symptom and Cause
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-codes-blank-db. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-codes-blank-db
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-wrapup-codes-blank-db,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-codes-blank-db},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-codes-blank-db},
note = {Source note wxcc-agent-state-troubleshooting-wrapup-codes-blank-db, checked 2026-10-02}
}