Webex Contact Center Architecture

Publisher

Cisco Systems, Inc.

URL

https://help.webex.com/en-us/article/utqcm7

Published

2026-09-03

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; use governed by Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Webex Contact Center architecture, an agent's destination number can be a PSTN phone, a mobile phone, or an extension if the agent is a Cisco Webex Calling user. in context
• Neither the string Common Edge nor the string VPOP appears anywhere in the Webex Contact Center Architecture article, so a citation that locates the definition of Common Edge in that article is wrong even though its subject matter is described there under other names. in context
• The Webex Contact Center architecture article's multi-region table names the media edge column as Media Edge (Webex Calling Edge), locating the Webex Calling brand inside the Webex Contact Center voice media path rather than beside it. in context
• Webex Contact Center and Webex Calling share a global network of edge access services for routing calls into the Webex Cloud. in context
• Calls are routed into Webex Contact Center using Webex Calling PSTN services, and that service can route calls to a contact centre even without a Webex Calling subscription. in context
• All new Webex Contact Center subscriptions include Webex Calling PSTN services that are automatically added to all orders. in context

Cite this source record

APA

WarmTransfer. (2026, September 3). Webex Contact Center Architecture. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-utqcm7-wxcc-architecture-b

BibTeX

@misc{warmtransfer-cisco-help-utqcm7-wxcc-architecture-b,
  title  = {Webex Contact Center Architecture},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-utqcm7-wxcc-architecture-b},
  note   = {Cisco Systems, Inc., accessed 2026-09-16}
}