Create queues and configure routing patterns

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/en-us/article/ubg5qd/Manage-queues

Published

2026-04-14

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A queue's Maximum time in queue is the time after which a waiting contact of any media type is terminated. in context
• Queues are managed in Control Hub under Services > Contact Center > Customer Experience > Queues. in context
• A tenant-level setting allows contacts to be routed back to the original agent who transferred them, so that contacts do not get stuck when few agents are available. in context

Cite this source record

APA

WarmTransfer. (2026, April 14). Create queues and configure routing patterns. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-g

BibTeX

@misc{warmtransfer-cisco-help-ubg5qd-wxcc-create-queues-g,
  title  = {Create queues and configure routing patterns},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-g},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}