Source record · tier 2 current vendor documentation

Create a queue and an outdial queue in Webex Contact Center

Publisher: Cisco Systems
URL: https://help.webex.com/en-us/article/ubg5qd/Create-a-queue-and-an-outdial-queue-in-Webex-Contact-Center
Published: unknown
Updated: unknown
Accessed: 2026-09-22
HTTP status: 200
License: Cisco proprietary; public documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Telephony queues in Webex Contact Center widen the agent pool through call distribution groups, each with a priority and an Add group after value in seconds that sets when the system moves to the next group. in context
Within a Webex Contact Center skill-based queue, Longest available selects the agent who has been available the longest and Best available selects the agent with the highest proficiency. in context
A Webex Contact Center queue is defined with a contact direction, a channel type, and either skill-based routing or non-skill-based team or agent assignment. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Create a queue and an outdial queue in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-b

BibTeX

@misc{warmtransfer-cisco-help-ubg5qd-wxcc-create-queues-b,
  title  = {Create a queue and an outdial queue in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-b},
  note   = {Cisco Systems, accessed 2026-09-22}
}