Source note · UCCX to Webex Contact Center migration
Within a Webex Contact Center skill-based queue, Longest available selects the agent who has been available the longest and Best available selects the agent with the highest proficiency.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Create a queue and an outdial queue in Webex Contact Center — Cisco Systems · tier 2 current vendor documentation · Contact Routing Settings, agent selection options
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-queue-agent-selection. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-queue-agent-selection
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-contact-center-queue-agent-selection,
title = {UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-queue-agent-selection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-queue-agent-selection},
note = {Source note uccx-to-webex-contact-center-queue-agent-selection, checked 2026-09-22}
}