Configure Salesforce connector for Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/t2xs2ab/Configure-Salesforce-connector-for-Webex-Contact-Center

Published

2025-04-08

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A routing-flow data connector such as the Webex Contact Center Salesforce connector is a server-side, flow-time integration and is a separate layer from agent-desktop CTI frameworks such as Open CTI, CIF or OpenFrame; deploying one does not provide the other. inferred in context
• The Webex Contact Center Salesforce connector connects a Salesforce Connected App to Webex Contact Center using a client ID, private key, the Connected App user's email and an authorization server URL, and is then used from Flow Designer or Control Scripts. in context
• A Salesforce connector record holds a name, a client identifier that Salesforce calls a consumer key, an email address, a URL and a private key, and carries no client secret. in context

Cite this source record

APA

WarmTransfer. (2025, April 8). Configure Salesforce connector for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-t2xs2ab-wxcc-salesforce-connector

BibTeX

@misc{warmtransfer-cisco-help-t2xs2ab-wxcc-salesforce-connector,
  title  = {Configure Salesforce connector for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-t2xs2ab-wxcc-salesforce-connector},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}