Use AI agents for customer interactions

Publisher

Cisco

URL

https://help.webex.com/en-us/article/s0qro1

Published

2026-08-25

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Access to the autonomous Webex AI Agent for voice calls is limited to specific customers. in context
• Webex AI Agents, scripted or autonomous, are built in Webex AI Agent Studio and brought into Webex Contact Center voice flows with the Virtual Agent V2 activity. in context

Cite this source record

APA

WarmTransfer. (2026, August 25). Use AI agents for customer interactions. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-s0qro1-wxcc-use-ai-agents-b

BibTeX

@misc{warmtransfer-cisco-help-s0qro1-wxcc-use-ai-agents-b,
  title  = {Use AI agents for customer interactions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-s0qro1-wxcc-use-ai-agents-b},
  note   = {Cisco, accessed 2026-09-30}
}