Understand your Agent Desktop user interface

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/rigqog/Understand-your-Agent-Desktop-user-interface

Published

2025-08-29

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• An agent can accept only one voice call at a time, not counting consult calls, but can handle a digital interaction and a voice call at the same time. in context

Cite this source record

APA

WarmTransfer. (2025, August 29). Understand your Agent Desktop user interface. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-rigqog-wxcc-agent-desktop-ui

BibTeX

@misc{warmtransfer-cisco-help-rigqog-wxcc-agent-desktop-ui,
  title  = {Understand your Agent Desktop user interface},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-rigqog-wxcc-agent-desktop-ui},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}