Source note · Using the Webex Contact Center Agent Desktop
An agent can accept only one voice call at a time, not counting consult calls, but can handle a digital interaction and a voice call at the same time.
Checked 2026-09-23
you can handle both a digital interaction and a voice call simultaneously
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Understand your Agent Desktop user interface — Cisco Webex Help Center · tier 2 current vendor documentation · Understand your Agent Desktop user interface; accept and view incoming requests
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-one-voice-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-one-voice-call
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-one-voice-call,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-one-voice-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-one-voice-call},
note = {Source note webex-cc-agent-desktop-user-guide-one-voice-call, checked 2026-09-23}
}