Source record · tier 2 current vendor documentation

Supported languages and voices for AI agents

Publisher: Cisco Systems (Webex Help Center)
URL: https://help.webex.com/en-us/article/pdef2d/Supported-languages-and-voices-for-AI-agents
Published: 2026-07-16
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

An autonomous Webex AI agent can be configured with only one language at a time, depending on the chosen AI engine, and the administrator can change it to another language as needed. in context
The autonomous AI agent table (Table 1) lists, for each row, the language, locale, voice names, AI engine, digital/voice channel support and General Availability or Beta status. in context
Cisco states that Beta language support for AI agents is limited, but that no billing limits are applied per organisation. in context
Beta locales in the autonomous table also have named voices, for example six voices each for ar-SA and zh-CN. in context
For autonomous AI agents, Beta locales include ar-AE, ar-SA, bn-IN, ca-ES, zh-CN, zh-TW, zh-HK, hr-HR, cs-CZ, da-DK, nl-NL, nl-BE, fi-FI, ka-GE, de-CH, el-GR, he-IL, is-IS, id-ID, ga-IE, lv-LV, ms-MY, ml-IN, nb-NO, pt-PT, ro-RO, ru-RU, sr-RS, sk-SK, sl-SI, sv-SE, fil-PH, ta-IN, te-IN, th-TH, tr-TR, uk-UA, cy-GB and zu-ZA. in context
Cisco documents that customers can interact with Webex AI agents in their preferred language across both digital and voice channels. in context
An autonomous Webex AI agent configured in hi-IN, en-SG or fil-PH can handle code-mixed conversations in Hinglish, Singlish or Taglish respectively. in context
The table lists en-GB-Thomas, en-GB-Ben, en-GB-Grace and en-GB-Linda against Webex AI Pro-Europe 1.0 and en-GB-Lillian against Webex AI Pro-US 1.0. in context
Under Webex AI Pro 1.0, en-GB has five voices: Agnes, Colton, Emma, John and Charlotte. in context
en-IE has two voices under Webex AI Pro 1.0 (Liam and Fiona) and four under Webex AI Pro-Europe 1.0 (en-IE-Fionn, en-IE-Rory, en-IE-Clodagh and en-IE-Aoife). in context
Under Webex AI Pro 1.0, en-IN has five voices (Ananya, Veer, Arjun, Aarav, Kavita) and en-AU has five voices (Amelia, Chris, Mia, Henry, Olivia). in context
en-PH has two voices (en-PH-Angela, en-PH-James) and en-SG has two voices (en-SG-Emma, en-SG-Lucas). in context
Under Webex AI Pro 1.0, en-US has nine voices: Maria, Daniel, Jennifer, Henry, Sophia, Ezra, Hazel, Oliver and Clara. in context
The table lists six en-US voices against the Webex AI Pro-US 1.0 and Webex AI Pro-Europe 1.0 engines: en-US-Jess, en-US-Lisa, en-US-Frank, en-US-Mia, en-US-Chris and en-US-Aaron. in context
French voices for autonomous agents: fr-FR has six (Ariane, Adrien, Alice, Vincent, Louis, Pauline) and fr-CA has two (Lea, Andre). in context
For autonomous AI agents, seven English locales are Generally Available: en-US, en-IN, en-GB, en-AU, en-IE, en-PH and en-SG. in context
For autonomous AI agents, 18 non-English locales are Generally Available: bg-BG, fr-FR, fr-CA, de-DE, gu-IN, hi-IN, hu-HU, it-IT, ja-JP, kn-IN, ko-KR, mr-IN, pl-PL, pt-BR, es-ES, es-MX, es-US and vi-VN. in context
de-DE has six voices for autonomous agents: Emma, Jonas, Ella, Leo, Oskar and Lena. in context
hi-IN has four voices for autonomous agents: Kiara, Karan, Gayatri and Rehman. in context
it-IT has eight voices (Alice, Nico, Anna, Marco, Giovanni, Sofia, Luca, Giulia) and gu-IN has six voices (Kavita, Siddharth, Pooja, Rohit, Riya, Anmol). in context
ja-JP has three voices (Yui, Kaito, Haru) and ko-KR has four voices (Jiwoo, Doyoon, Soomin, Hyunwoo). in context
Cisco says Language Encoder works best for training data made of long utterances and Polymatch works best for short utterances. in context
pl-PL has four voices (Natalia, Filip, Zuzanna, Hanna) and pt-BR has four voices (Camila, Davi, Ana, Carlos). in context
When a scripted AI agent is trained with Polymatch, a separate model is created for each language. in context
Every row in the autonomous language table is marked as supported on both digital and voice channels. in context
For scripted AI agents, 13 non-English locales are Beta: da-DK, nl-NL, fr-FR, fr-CA, de-DE, it-IT, nb-NO, pl-PL, pt-BR, es-ES, es-MX, es-US and sv-SE. in context
Every row in the scripted AI agent language table lists Webex AI Pro 2.0 and Webex AI Pro 1.0 (with Swiftmatch) as the supporting engines. in context
For scripted AI agents, only five English locales are Generally Available: en-US, en-IN, en-GB, en-AU and en-IE. in context
AI Agent Studio supports two multilingual models for training scripted AI agents: Polymatch and Language Encoder. in context
A scripted Webex AI agent can be configured with multiple languages at the same time, with one of them set as the default language. in context
For scripted AI agents, Polish (pl-PL) is supported only by the Language Encoder model. Every other locale in the scripted table is supported by both Language Encoder and Polymatch. in context
Spanish voices for autonomous agents: es-ES has seven (Cristina, Pablo, Maria, Diego, Javier, Carmen, Marco), es-MX has two (Luna, Arturo) and es-US has two (Alonso, Paloma). in context
The language and voice tables most likely predate the Webex AI Pro 2.0 engines for autonomous agents: the article was last updated 2026-07-16, lists only 1.0 engines for autonomous agents, and the 2.0 engines were announced on 2026-09-08. inferred in context
bg-BG, hu-HU, vi-VN, kn-IN and mr-IN each have two voices for autonomous agents (bg-BG: Blagovesta, Hristo; hu-HU: Bence, Reka; vi-VN: Linh, Tai; kn-IN: Meghana, Arjun; mr-IN: Aarti, Manoj). in context
Voice identifiers are printed as locale-prefixed names, for example en-PH-Angela or en-US-Jess. in context

Cite this source record

APA

WarmTransfer. (2026, July 16). Supported languages and voices for AI agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-pdef2d-ai-agent-languages-voices

BibTeX

@misc{warmtransfer-cisco-help-pdef2d-ai-agent-languages-voices,
  title  = {Supported languages and voices for AI agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-pdef2d-ai-agent-languages-voices},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-24}
}